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Support
Products should be user-friendly and designed for the task but
with complex technologies expert technical support is also essential.
To canalize the technical assistance more efficiently,
all support cases are processed as follows:
- 1st level support: through dealer or distributor
- 2nd level support: forwarding the request from the distributor to BWA
with late entering into the knowledge base for the 1st-level support,
no direct customer contact with BWA
- 3rd level support: highest level, full takeover by BWA with
subsequent report to all parties
At products web pages can be found:
- answers at frequent asked questions (FAQs),
- new software and installation manuals for all bwa products.
- download area for the DiREX-20 product family 
- download area for the DiREX-Pro product family
Support documents (PDF) for download:
- support request
- RMA approach
Please notify the serial number (ID or MAC-Addr.) of your device!
e-mail message to the support team:
support(at)bwatech.com
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